No not at all!  The hard coat anodizing on the bowl prevents any sort of metallic taste... In fact, customers have even told us that our water pipe brings out more flavor than any glass pipe they have ever smoked out of!

For more detail on this check out the "Heat Barrier" section of the Bowl page.

Not at all!

The plastic parts do not come in contact with heat, thereby eliminating the possibility of any out-gassing or leeching of flavor.

The plastics we use are of the highest grade and approved for medical and food contact applications.

Nope!  Customers quickly come to realize that looks can be deceiving with this water pipe.  Once the tube is removed it is actually very easy to clean, as all internal regions of the waterpipe become easily accessible.

         To clean the tube, the most effective method is to take a wooden spoon or broom handle, wrap it in a rag/paper towel, dab on some rubbing alcohol, and push it into the tube while rotating.  This will distribute the alcohol among the tube interior. Once tars have dissolved remove the spoon/broom handle (removing the paper towel as well), and using a vegetable sprayer with hot-warm water, spray the inside of the tube.  All other parts of the waterpipe can be cleaned with rubbing alcohol as well

No, absolutely not!  When it comes to international orders, our shopping cart provider tends to do that from time to time, so please contact us for further instructions!

The tube is made from high quality polycarbonate.  The same material that is used in bullet-proof glass.  This is one of the reasons our water pipe is considered as "indestructible"

Well then by all means we aren't about to hold you back!  We actually designed the Stem to accept any 14mm Glass Pipe attachments!

It typically takes between 24-48 hours to assemble and package your order.  When ordering JETstacks, please allow an extra day.  For more information see our shipping policy page.

Shipping within the US can typically range between $13-$26 depending on location.

After signing up, our shopping cart can provide you with a quote.

Shipping to Canada is usually $45-$50usd.

Shipping to countries other than US and Canada can range from $55-$70usd.

If ordering internationally and the cart seems to give high shipping quotes, then contact us for further instructions

Yes we do!  When ordering, please be sure to include your dorm/room number.  If you do not have a room number (ex. you live in a fraternity or sorority), then please let us know in the comments field of the checkout page.

When shipping a package, FedEx and USPS both require a valid phone number just in case they experience problems delivering the package to the shipping address you provided.

Silicone lubricant is compatible with all o-rings.  This can be found at many home improvement stores.

Try to avoid the silicone spray lubricant since it does not apply a thick enough layer of lube.

Most likely it is not clogged, there is a rubber ball check valve inside the core that may become jammed in the seat. This can happen if the water pipe is set down too hard.  To fix this:

(1) Empty the water from the pipe

(2) Unscrew the Tube

(3) Pull the diffuser Core out of the Base

(4) Unscrew the percolation disk from the Cyclone Filter

(5) Loosen the Rubber Ball until it is free to move around

(6) Reassemble the waterpipe

The card must first be registered to your name, address, and zip code.  Most likely you will have to call the card company with this info.

Great question!  Many of our reviews can be found on our social accounts, such as our Reddit and Twitter pages.  So be sure to check those out to see what people are saying about our smoking accessories!